Booking Travel Packages for India Gets Easier  Bharatonline.com |
Savion Travels’ e-portal initiative, Bharatonline.com is looking set up offices across major cities in India. The Delhi based BharatOnline is one of the pioneers in comprehensive online travel and a clear market major in customized holiday packages. At a 150% YoY growth for five straight years and having served more than 40,000 thousand travelers from India and abroad, it is now keenly looking to set up offices across all parts of India. This 8000 page comprehensive travel portal has mapped almost the whole of India, generating a sheer half a million unique visitors per month. With a inventory base of 4000 hotels and 50 odd local agents supporting their two owned Indian offices, BharatOnline is looking to integrate Online travel with its state-of-the-art service lines.
Speaking to the COO, Mr. Dhirendra Tiwari said that BharatOnline, apart from Delhi has already set its foot-print in Bangalore, and New Jersey. “In our first phase of planning we are looking to cover the Indian Majors like Mumbai, Kolkata, Chennai and Hyderabad.
Setting national footprints has some distinct advantages. Cultural speculation in the online travel industry has been ignored for long. Probably that is what entices the common man to be still planning his trip with his local travel advisor. A local advisor till date is tipped to be the most travel savvy having hands on experience and understanding of the local terrain. Simple tips like where to find , let’s say finding the right beach resort in south Goa, or probably the accessories you might not want to carry while holidaying at the backwaters of Kerala is what makes the advisor a hit. By doing an extensive study of regions, we propose to function exactly that way. Thus, our approach of localization directly aims to add, what we call as the HUMAN TOUCH. Secondly by having a microscopic understanding of regions we are looking to create a service line that recreates the true magic of Indian travel. The ecstasy of travel and discovering India in its nascent form is seldom experienced. In a country with such a spectacular array of cultural diversities, it becomes imperative to have a close association with our roots and that’s what has prompted us to have a physical presence across locations.”At BharatOnline, we do not pursue your participation, but pledge your interest in discovering your motherland.
Travel Gateways
Emphasizing on factors like demography, psychography, cultural mindsets and travelling needs Mr. Tiwari (COO) added that the need of the hour is to interpret the Indian traveler. Today travelling is no longer confined into the proximities of simply a vacation or a Family Trip, It extends to different traveling needs. And that calls for thorough interpretation and understanding the mindset of the common traveler. Realizing this phenomenon, we firstly categorized travel into common needs like BUSINESS TRAVEL, MEDICAL TRAVEL, LEISURE TRAVEL, HONEYMOON TRAVEL, ADVENTURE TRAVEL, RELIGIOUS TRAVEL, WEEKEND GETAWAYS etc. What we also did was analyze holiday needs through TOPOGRAPHY preferences like BEACHES, WILDLIFE, NATURESCAPE, OR MAYBE A WEEKEND GETAWAY. While designing a travel plan, it becomes crucial for us to also have a clear understanding of the budget and the time span of the travel applicant. Having a thorough understanding of each genre, we then proceed to design a travel plan. These custom made travel plans have been realized after a thorough scrutiny of the market and real time visits to each location or property.
Travel Customization
Stressing on the need of customized itenary, Mr. Tiwari (COO) commented that each one of us is different in tastes and preferences. No two people think alike or look alike. Thus having different outlooks creates that need to doctor each travel package to suit the likes of every client of ours, making each experience a special experience. Customization gives you the leeway to not only choose but also to decline or edit parts of the itinerary. In this price sensitive market, it is not only about ”best deals” but also about value for money. Therefore It is built on a platform that helps you direct and utilize your resources to get maximum returns for each rupee you spend. No wonder it seems to have earned the recognition of a “smart travel” portal.
Customer Service
In modern times, with falling industry margins, stiff pricing and fierce competition, BharatOnline stands out in its stance for quality and supreme customer satisfaction. Customer Support is intelligently designed with each executive responsible for one particular zone. A total of 60 dedicated travel executives working round the clock accounts for the unmatched zonal expertise. Secondly every guest is assigned a particular executive on a 24*7 basis. This is done to provide seamless service and reduce chances of onsite harassment. However the most unique feature of this organization still remains its “flexi booking option”. BharatOnline is the only online portal that accommodates last minute changes in the itenary. Unlike other operators, in which ”once booked cannot be changed” is the set pattern, BharatOnline’s service line has a congenial outlook towards the 11th hour plan shifts. It’s a combination of these orientations that directly translates into a feeling of uniformity and cultivates an instinct of a long-standing mutual trust.
